Customer feedback

We pride ourselves on achieving the highest standards for our customers, and the following are some of the comments we've received about our work.

"Sebastien took on the electrical elements of our kitchen renovation project last month having been recommended by my parents who have been very happy with his work in the past.  We cannot fault the service we received and are delighted with the outcome.  Sebastien went over and above whilst he was working with us, advising my husband on a longer term boiler issue as well as spotting a very minor gas leak outside our front door!  Speedy, friendly and professional - we won't hesitate to recommend."

Gemma S., Barnstaple, April 2016

"They have just fitted a new bathroom for us and have given us a first class service. They are quick, efficient and excellent value for money. The quality of workmanship is excellent, any minor problems were solved instantly and they were a pleasure to have around."

Diana G., South Molton, March 2016

" Very efficient service with excellent communication. Great explanation of what needs to be done and what as I client I need to look out for or be aware of in the future. Work completed in an efficient and tidy manner. I would have no hesitation in recommending The Works!"

 Bev P, November 2014

"Hi Sebastien & Chris, We would like to say what a lovely job you have done on refurbishing our bathroom. We are both so very pleased. Thank you very much."

Les & Sally Chilcott, Bishops Nympton June 2014

 "In January 2013, we asked The Works M&B to fit two new boilers for us, which we felt they did extremely well and with the minimum of disruption. As a result of this, we asked them to totally refurbish a bathroom in March of this year. We are absolutely delighted with the result and have no hesitation in recommending them in both these aspects of their work."

Rupert and Lesley,  West Buckland May 2014

 "I Just want to thank Sebastien for his superb service of our oil fired combination boiler.  Having had a previous engineer out some 5 times and still the boiler was not working correctly, Sebastien quickly identified the problem, sourced the correct parts and we now have a smooth and efficient running boiler. Brilliant!"

Mr M. Cloake, Goodleigh, April 2014

"We chose The Works because of their professional attitude and great ideas. Great job."

Mr Justin H. South Molton March 2014

"I received a very prompt and honest service from The Works, they couldn't have been more helpful"

Marc N, Ilfracombe, February 2014

"The Works are very professional and efficient in their work. They are quick to respond to my call and good value for money"

Mr Philip T, Braunton, February 2014

"Thank you for the very quick response before Christmas when I called your company for some help. You quickly identified the problem and arranged for the new heat exchanger to be ordered. You showed that you could get the heat exchanger cheaper than I could and were prepared to pass on those savings to us. The idea of changing the system to a sealed one has improved it enormously, there has not been any more air building up and it seems to be running much more quietly. Add to that very competitive rates for your time and we are very happy with the results, so thank you again. As discussed we have 3 boilers at this location and would be keen to have them all serviced together later on this year before the winter. If you could send a service reminder as suggested nearer the time it would be appreciated."

Mr Geoff Savage, Ilfracombe, Devon. January 2013

"Sebastien and Chris were involved with a refurbishment of our kitchen and two bathrooms over several months. They fitted a new external boiler, two showers, new bathrooms and wired and plumbed in our kitchen and utility room. They were unfailingly reliable and friendly, and worked incredibly hard. They fitted in with other trades as needed to get the work done as quickly as possible. We particularly appreciated how proactive they were in making suggestions for different ways to make systems work - to save money, to be more efficient, to improve water pressure - but at the same time we felt they really listened to how we wanted things to be. We now have a really excellent heating system that is reliable and has saved on running costs, plus much improved kitchen and bathrooms. I would recommend them without hesitation - thank you!"

 Jane and Guy, Nomansland, Devon, May to December 2013

“Seb, Chris and crew were charming, friendly and knowledgeable. They completed the big project at our home with vigour, speed and efficiency. Our house is now beautifully lit (primarily using LED down lighters) and efficiently warmed. The underfloor heating in the new extension is particularly good. We are proud to have modern-day, low energy consuming heating and lighting, with comprehensive and safe wiring throughout. For us, oil heating wasn’t really an option because of its high cost and high carbon footprint. We are pleased both with the efficiency of the heating and the running costs.”

Mr Cornelius & Mrs Verney - South Molton, Devon. March 2013

"Our hot water tank started leaking through the floor and The Works were there the same day, recomended a new type of tank (Flowmaster) ordered it and replaced the tank and our old shower within a couple of days. Saving a giant flood and improving the hot water pressure - FANTASTIC! Done away with the need for electric showers - we are so glad The Works are our plumbers - can't recomend you enough - wonderful job and many thanks to Chris and Seb. - WELL DONE!"

Mr & Mrs Mills, Chittlehampton, Devon. Sept 2010

"Our old inefficient ‘gas back boiler’ had been causing us trouble for years, and costing us lots of money in energy bills and repairs. We finally took the bold step and converted to a modern efficient Combi boiler. Where do we start...The Works turned up on the day they said and on time. Dust sheeted the whole house practically, very clean and tidy. Finished when they said they would. Gave us a full verbal and written instructions on how to operate the new system, and all the work backed up with a 5 year guarantee. We only wish we had down the work earlier."

Terry and Irene, Barnstaple, Devon. Jan 2011

When our old oil fired boiler packed up some 16 months ago we took the opportunity to rearrange the utility room to give us some more space. Following the advice from The Works M&B  We decided to downsize the boiler because the old one gave out a maximum of 32 kW and the peak load for the house was only 15 kW due to the different upgrades over the years (cavity filed insulation, double glassing and loft insulation). Clearly we were overpowered! We chose to go down to16-21 kW which still gave us around 30% overcapacity in case of extensions etc. We changed from a floor mounted boiler which was about the same size as a washing machine to a wall- mounted one only half as deep but which fitted to the same flue vent. A couple of days work from a prompt, neat and tidy team and the job was done. The washing machine now sits below the new boiler instead of beside the old one. This gave us room for a chest freezer

Here we are some 16 months later. Following a very cold winter in which we ran the boiler hard we can now evaluate the results. We calculate we have used around 35% less oil with the new boiler than with the old for the same heating in the house. The savings run at around £180-200 per year if heating oil is around 60p per litre. It is quieter, smaller and the timer is more flexible.  Turns out it was well worth doing. 

Professor Cooke, Bampton. Jul 2011

"A quick word of thanks to Chris and Seb for their outstanding work in modernising our heating and electrics. After a few months of use over autumn and winter, we're over the moon with the Air Source Heat Pump's operation and output, plus running costs appear to be excellent in comparison to the oil system that was removed.

The attention to detail in our modernisation project was also brilliant; from helping shape the early phases of design through to delivering a truly stunning new luxury bathroom, utility and guest en-suite it has been a pleasure to have the guys working on site.The end results speak for themselves. Thanks guys and see you for the next phase of work soon!"

Mr  P. Cropper, Braunton  Feb 2012

The Works M & B review

You can alsow chech us on The Best of Barnstaple.